Note on following point:
http://www.itbusiness.ca/it/client/en/home/News.asp?id=39987&PageMem=2
Class size and policy aside, Worthy said the Board doesn’t have the adequate number of staff to support multiple operating systems.

“We have extremely limited resources on our help desk as it is and for them to be trained and maintain multiple platforms would be very challenging,” she said.

Yes, the CTMI systems are apparently so full of problems that calls to the help desk result in "too busy, call back later". I think it would be very educational to know how many calls are made (hence, how many problems there are) and perhaps that is why they have "extremely limited resources". It is perhaps because they are using systems that are plagued with a multitude of problems? Further, it would be also very educational to know how much has been, and continues to be spent on these systems.